1. Introduction
Welcome to Geenic, operated by Joule Vitals Pvt. Ltd. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
2. Use of Website
You are granted a personal, non-transferable, non-exclusive, and revocable license to access and use our website and services for lawful purposes. Unauthorized use of the website may give rise to a claim for damages and/or be a criminal offense.
3. Products and Services
We strive to display our products and services accurately. However, we do not warrant that product descriptions or other content are error-free. Prices and availability are subject to change without notice.
4. Orders and Payments
By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraud.
5. Shipping Policy
- Processing Time: Orders are processed and shipped within 4-10 business days, excluding weekends and holidays.
- Shipping Address: Customers are responsible for providing accurate shipping addresses. Incorrect addresses may result in undeliverable orders, subject to a restocking fee.
- Lost or Stolen Packages: We are not liable for packages marked as delivered but not received. Please report such instances to local authorities.
6. Cancellation and Refund Policy
- Returns: Items can be returned within 7 days, provided they are unopened and unused.
- Refunds: Refunds are processed upon receipt and inspection of the returned item. The original payment method will be credited.
- Non-Returnable Items: Certain items may be exempt from returns; please refer to our detailed policy for specifics.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your information. By using our website, you consent to the practices described therein.
8. Limitation of Liability
Joule Vitals Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.
9. Governing Law
These terms are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns regarding these terms, please contact us at:
- Email: sales@joulevitals.com
- Phone: +91 9995963252, +91 7012191796
- Address: Joule Vitals Pvt. Ltd., 15/78, Ward No:XII/295 C, Okkal, Ernakulam, Kerala-683550
